Question 1

What is your minimum order quantity?

Accepted Answer

1,000 kg per product for most items. Different products can be combined in one container. Bulk pulses, grains and oilseeds usually ship from one 20ft container.

Question 2

Do you provide samples?

Accepted Answer

Yes. Samples are available for quality checks; the buyer pays the courier charges.

Question 3

Is every shipment inspected?

Accepted Answer

Yes. Every batch comes with a full microbiological test report, and shipments are inspected by an independent agency such as SGS or TÜV for quality and weight before dispatch. Buyer-nominated inspection can be arranged.

Question 4

Can you pack under our own brand?

Accepted Answer

Yes. We offer custom packaging, labelling and palletisation, from bulk bags to retail pouches, and can develop masala blends to your recipe.

Question 5

Which Incoterms do you offer?

Accepted Answer

FOB, CFR and CIF under Incoterms® 2020, shipped from any major Indian port, and DAP — delivered to a named place in your country — to over 120 countries. Under DAP, import clearance and duties remain yours. FCA (handover at the container terminal) can be quoted on request. With CIF we arrange marine insurance to at least ICC (C) cover; wider ICC (A) cover can be added on request. EXW is not offered, because export clearance has to be done in India.

Question 6

What are your payment terms?

Accepted Answer

Typically 30% advance by T/T with the balance against shipping documents or by irrevocable L/C at sight. Terms for repeat buyers are agreed case by case.

Question 7

How much fits in one container?

Accepted Answer

It depends on the product. Dense goods such as pulses and rice load about 21–26 MT in a 20ft container, spices and powders about 11–20 MT, and light goods such as onion flakes, dried leaves or fruit slices about 2–10 MT. A 40ft container holds roughly 2.3 times the volume but about the same weight (26–27 MT), so it carries more only for light products. Every product page shows its typical 20ft and 40ft load, and the exact figure is confirmed in your quote.

Question 8

How soon can you ship?

Accepted Answer

Usually within 15–25 days of receiving the advance or L/C, depending on the product, packing and quantity. We confirm the date in every quote.

Question 9

Which documents do you provide?

Accepted Answer

Commercial invoice, packing list, bill of lading, certificate of origin, phytosanitary certificate, fumigation certificate where required, and the batch test report. Other certificates can be arranged on request.

Question 10

Are your products certified organic?

Accepted Answer

Our standard range is conventional. Organic-certified supply (NPOP, USDA NOP or EU) can be sourced on request, with certificates provided per lot.

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